Refund Policy

Report Purchases

One payment covers one photo analysis, including a personal AI visual report and hair, eyewear and makeup lookbooks. This policy also applies to eligible earlier purchases under their original terms.

Report purchases have a 7-day refund window. You can request a refund even if you have already opened or saved a report. This is a one-time payment with no automatic renewal.

How to Request a Refund

Email support@facialanalysis.app within 7 days of purchase and include:

• The email address used for your Facial Analysis account.
• Your order number or payment receipt reference.

You do not need to send your photo or report. We will verify the purchase and reply by email. Approved refunds are returned through the original payment method. The time for the funds to appear depends on your bank.

What Happens to Report Access

When the purchase is refunded, the Full Report access granted by that purchase is revoked. The free scan remains available. We cannot delete a report you have already saved on your own device.

Payment or Access Problems

If you were charged twice, or payment succeeded but your report access is missing, email support with the order details. Please do not place another order to resolve a missing-access issue. Your purchased analysis and generated files can be recovered using the same account during the 30-day access period, unless you deleted them. Failed generations can be retried without another purchase.

After 7 Days

A change-of-mind refund is generally unavailable after the 7-day window. Contact us if a purchase is defective, inaccessible, duplicated or unauthorized so we can investigate. This policy does not limit any refund, cancellation or other consumer rights that apply by law.

Contact

Refund and payment questions: support@facialanalysis.app